AI Analyzer Support
Get help with AI chart analysis, subscriptions, payments, chart uploads and common issues for AI Analyzer on Android and Trade AI Analyzer on iOS.
AI Analyzer — Android
AI chart analysis for Android devices
Trade AI Analyzer — iOS
AI chart analysis for iPhone & iPad
Subscriptions & Billing
For Android purchases, open Google Play Store → Payments & subscriptions → Subscriptions,
select AI Analyzer and cancel the subscription. Your access normally continues until the end
of the current paid billing period.
First make sure you are using the same Google account that made the purchase and that you
have an active internet connection. Reopen the app and use the purchase/restore option
available in the app. If the issue continues, contact support with your Google Play order ID.
Sign in to Google Play with the same Google account used for the original purchase and
open AI Analyzer. Your eligible purchase can then be restored through the app's purchase
screen where supported.
Refunds for Google Play purchases are handled according to Google Play's applicable
purchase and refund policies. Contact support with your order ID if you need help.
Make sure your card supports online/e-commerce payments, has sufficient balance and is
enabled for the transaction type. If your bank requires it, enable international
transactions and online payments before trying again.
International payment tip: If you are outside India, or your card is issued
in another country, your bank/card may require international and online transactions to be
enabled. Also check that your card supports recurring/subscription payments.
Using AI Analyzer
AI analysis can make mistakes and is not guaranteed to be correct. For better analysis,
upload a clear, high-quality chart screenshot with the candles, timeframe,
price scale and important chart information visible. Avoid blurry, cropped or obstructed charts.
Upload a clean screenshot with enough visible candles and the relevant chart information.
Do not cover the chart with pop-ups or other windows. If possible, keep the timeframe and
price scale visible and avoid unnecessary cropping.
The result depends on the chart image, timeframe, visible candles, indicators and market
structure shown in the screenshot. Changing the chart or timeframe can therefore change
the AI's interpretation.
The AI may not be able to read candles, price levels or other chart information correctly.
Upload the original or a clear screenshot at good resolution and make sure the important
chart area is visible.
Yes. The AI can analyze the information visible in the uploaded chart. For meaningful
interpretation, always make sure the timeframe is clearly visible in the screenshot.
No. AI-generated analysis is informational only. It cannot guarantee market direction,
profit, accuracy or future results. Financial markets are unpredictable and you are
responsible for your own trading decisions.
Check your internet connection, try a clear image with a reasonable file size, close and
reopen the app, and try again. If the problem continues, send support a screenshot of the
issue and your app version.
Update AI Analyzer to the latest available version, restart your device and try again.
If the problem continues, contact support with your device model, Android version,
app version and a screenshot or screen recording if possible.
Ads & Premium
Ads may be shown to users who are using the free version of the app. Premium subscribers
receive the benefits described on the subscription purchase screen.
Confirm that the subscription is active and that the purchase was made with the same
Google account. Reopen the app and restore the purchase if the option is available.
If ads continue, contact support with your Google Play order ID.
Subscriptions & Billing
On iPhone or iPad, open Settings → Apple Account → Subscriptions,
select Trade AI Analyzer and cancel the subscription. Your access normally continues
through the current paid period.
Make sure you are signed in to the same Apple Account used for the purchase. Open
Trade AI Analyzer and use Restore Purchases where available.
If the issue remains, contact support with your purchase information.
Sign in with the same Apple Account used for the original purchase and use the
app's Restore Purchases option where available.
App Store refunds are handled by Apple under Apple's applicable purchase policies.
Contact support if you need help identifying your purchase.
Check that your card supports online and subscription payments, has sufficient balance
and is permitted for the transaction. If your bank requires it, enable
international transactions and online payments.
International payment tip: If your card is issued outside the country
where you are making the purchase, check with your bank that international, online and
recurring/subscription transactions are enabled.
Using Trade AI Analyzer
AI analysis can make mistakes and is not guaranteed to be correct. Upload a
clear, high-quality chart screenshot with candles, timeframe, price
scale and important chart information visible for the best possible interpretation.
Use a clean and readable chart screenshot. Keep enough candles visible, avoid blur and
unnecessary cropping, and make sure the timeframe and price scale can be read.
The AI interprets the information visible in each image. Different timeframes,
candles, indicators and market structures can therefore produce different results.
No. AI-generated analysis is informational only and does not guarantee accuracy,
market direction or profit. You are solely responsible for your trading decisions.
Upload a clearer screenshot. Make sure candles, price levels, timeframe and other
relevant chart information are visible and not covered by another window.
Check your internet connection, try another clear screenshot, close and reopen the app,
and try again. If the issue continues, contact support with your iPhone/iPad model,
iOS/iPadOS version and a screenshot of the problem.
Update Trade AI Analyzer from the App Store, restart your device and try again.
If the issue continues, contact support with your device model, iOS/iPadOS version,
app version and a screenshot or screen recording.
Ads & Premium
Ads may be shown to users of the free version. Premium subscribers receive the
benefits described on the subscription purchase screen.
Confirm that the purchase is active and use Restore Purchases in the
app where available. If ads continue after a successful purchase, contact support
with your App Store purchase information.
Legal & Compliance
Not Financial Advice (NFA). AI Analyzer and Trade AI Analyzer are provided for informational, educational and entertainment purposes only. They are not investment advice, trading advice, a financial service, or a recommendation to buy or sell any financial instrument.
The AI features may make mistakes, omissions or inaccurate interpretations. Past patterns do not guarantee future results. Financial markets are inherently unpredictable and volatile.
You are solely responsible for your own trading and investment decisions. Never rely on AI-generated information as a guarantee of future performance.
Still Need Help?
Can't find the answer? Contact our support team. We typically respond within 1–2 business days.
EMAIL SUPPORT
Send Email
For subscription or purchase issues, include your order ID / transaction ID, platform (Android or iOS), app version and a short description of the problem.