Chart Analyzer Support
Get help with AI chart analysis, subscriptions, payments, chart uploads and common issues on Android and iOS.
Android Google Play
On your Android device, open Google Play Store → Payments & subscriptions → Subscriptions, select Chart Analyzer and cancel. Access normally continues until the end of the current paid period.
Make sure you are signed in with the same Google Play or Apple Account used for the purchase and have an internet connection. Reopen Chart Analyzer and use the available restore-purchase option. If the issue continues, contact support with your order or transaction ID.
Sign in to the same store account used for the original purchase. Open Chart Analyzer and use Restore Purchases where available. Restoration depends on the platform and the store's purchase entitlement.
Google Play and Apple handle refunds under their respective purchase policies. Contact the relevant store to request a refund, or contact our support team if you need help identifying your purchase.
Check that your payment method supports online and recurring subscription payments, has sufficient balance and is permitted for the transaction. Depending on your bank and region, online or international transactions may need to be enabled.
Subscription tip: Subscription prices and billing periods are shown by the relevant app store before you confirm a purchase. Check that information carefully before subscribing.
iOS App Store
Open Settings → your Apple Account → Subscriptions, choose Chart Analyzer, then tap Cancel Subscription. Your access normally remains active until the end of the current billing period.
Confirm you are signed in with the same Apple Account used to subscribe. Open Chart Analyzer and tap Restore Purchases. Check your subscription status in iPhone Settings. If Premium still does not activate, contact support with your Apple purchase details.
Open Chart Analyzer on your iPhone or iPad and use Restore Purchases on the subscription screen. Make sure the device is using the Apple Account that made the original purchase and has an internet connection.
Purchases are processed by Apple through the App Store. Review the price, duration and renewal details shown in the App Store purchase confirmation. Subscriptions renew automatically unless cancelled through Apple before the renewal date.
Apple handles App Store refund requests. Visit reportaproblem.apple.com, sign in with your Apple Account and follow Apple's refund process.
Check your internet connection, Apple Account payment method and App Store availability in your region. Close and reopen Chart Analyzer, then try again. If the issue continues, contact support with your device model, iOS version and any error message.
Using Chart Analyzer
AI analysis can make mistakes and is not guaranteed to be correct. Upload a clear, high-quality chart screenshot with candles, timeframe, price scale and important chart information visible. Avoid blurry, cropped or obstructed charts.
Upload a clean screenshot with enough visible candles and relevant chart details. Keep the timeframe and price scale visible, and avoid unnecessary cropping or covering the chart with pop-ups.
The result depends on the chart image, timeframe, visible candles, indicators and market structure. Changing the chart or timeframe can change the AI's interpretation.
The AI may not be able to read candles, price levels or other chart information correctly. Upload the original or a clearer screenshot at good resolution and ensure the important chart area is visible.
Yes. Chart Analyzer interprets the information visible in the uploaded image. For a more useful interpretation, make sure the timeframe is clearly visible in the screenshot.
Check your internet connection, try a clear image within the app's supported size limit, close and reopen the app, and try again. If the issue continues, contact support with your device model, operating system version, app version and a screenshot of the issue.
Update Chart Analyzer to the latest available version and restart your device. If the issue continues, contact support with your device model, Android/iOS version, app version and a screenshot or screen recording if possible.
Premium & Analysis Results
No. AI-generated chart interpretations are informational and educational only. They do not guarantee accuracy, market direction or profit. Financial markets are unpredictable, and you are responsible for your own trading and investment decisions.
Confirm that your subscription is active under your store account, then reopen the app and use Restore Purchases where available. If the feature remains locked, contact support with your purchase ID and a description of the issue.
Analysis time may depend on your internet connection, image size and service availability. Keep the app open while the request is processing. If it repeatedly fails, try again later and contact support with the error message or screenshot.
Legal & Compliance
Not Financial Advice. Chart Analyzer is provided for informational and educational purposes only. It is not investment advice, trading advice, or a recommendation to buy or sell any financial instrument.
AI features may produce mistakes, omissions or inaccurate interpretations. Past chart patterns do not guarantee future results, and financial markets are inherently unpredictable and volatile.
You are solely responsible for your own trading and investment decisions. Never treat AI-generated information as a guarantee of future performance.
Still Need Help?
Can't find the answer? Contact our support team. We aim to respond within 1–2 business days.
EMAIL SUPPORT
Send EmailWhatsApp Support
For subscription or purchase issues, include your order ID or transaction ID, platform (Android or iOS), app version and a short description of the problem. You can also contact us on WhatsApp for support.